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SS/G integrates with all major corporate workflow engines, but also offers its own Workflow capabilities.
The SS/G Workflow component allocates and monitors work flows between designated groups. Users within groups can select items to process from appropriate lists and be provided with relevant details and any transactions can then be initiated. Supervisory facilities provide the explicit allocation of work to individuals.
Each interaction is date and time stamped, and full management information is also available to monitor elapsed and effort time, providing performance statistics and the monitoring of SLA‘s.
The related Diary component monitors and chases actions requiring a response whenever necessary. A typical example would be re-requesting medical information after a specified time had elapsed without a response.
By combining the Workflow and Diary components together with integration with document imaging facilities, business processes can be automated and tuned to the most efficient operating model for the organisation.