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We fully recognise that different clients will have different needs, so our practice is to create a range of support services tailored to suit.
Typically this will be built around a set of Service Level Agreements (SLA’s) supported by regular management information and will include help desk services delivered through both telephone contact and the web.
Support and Maintenance agreements also often include a guarantee of experienced resource availability to undertake a level of bespoke enhancements.
Core Copernicus SS/G enhancements and technology upgrades will also be included.