SS/G supports the full range of possible business models that you may wish to adopt.
It is fully Self-Serve enabled, supporting both Business to Consumer (often referred to as B2C or D2C) or Business to Business to Consumer (B2B2C) - where it can be configured to enable your brokers and agents to interact with their clients in the ways in which they want.
It can also be deployed in Call Centres and in the traditional back office model.
In fact the system can be configured to support any combination of the above.
A fully Self-Serve implementation of a 'lights out' back office is also totally possible.