Support and Maintenance
We fully recognise that different clients have different needs, so our practice is to create a range of support services tailored to suit.
Typically this will be built around a set of Service Level Agreements (SLAs) supported by regular management information and will include help desk services delivered through both telephone contact and the web. Our clients have access to our JIRA and Confluence platforms to raise, track and resolve issues.
Support and Maintenance agreements also often include a guarantee of experienced resource availability to undertake a level of bespoke enhancements and Core SS/G enhancements and technology upgrades can also be included.